Return Policy

All Raw Finish products can be returned within 28 days of the original purchase of the product.

A new product may be exchanged for another product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 28 days

  • The product is in its original packaging and unopened therefore;

  • the product isn't used or damaged

  • You obtained a Return Number from us by emailing us

 

Damaged items

In the event that the goods arrive damaged via incident in transit, the customer must notify the vendor within 24 hours of receiving the goods.

Products that do not meet these criteria will not be considered for return.

All powdercoated products and all custom products can not be returned.

 

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from us.

​Shipping charges incurred in connection with the return of a product are non-refundable.

Delivery

Your order will be shipped next day for items that are in stock; namely Raw finish and Matte black powdercoated hairpin legs. All other hairpin legs items are shipped within 5-8 days unless unforeseen circumstances. Custom orders are shipped according to lead-time expressed during order process.

All hairpin leg orders include free shipping (to non remote locations). If you have purchased an item and live in a remote location (Incl NT) you will be notified with an option to pay additional postage or a full refund of your purchase.  

QLD, NSW, VIC, SA, ACT estimated courier delivery times 1-4 days.

WA, NT, TAS estimated courier lead times are 7-9 days. 

If you live in a remote area then you estimated delivery time may be longer. 

** Estimated delivery leadtimes are estimates only and are provided by the freight companies. These can vary and I can't control their delivery times.

We send via courier for larger items and Aust Post for smaller items. Consider providing a work address as orders are delivered during business hours. Pickup possible by arrangement. 

You will receive delivery notification and  tracking information on all orders.

Terms and Warranty

All hairpin legs and bases come with a 10 year manufacturing warranty against welding failure.

No liability will attach to me the vendor for any loss or damage resulting from unsuitable use or incorrect fitting of any products sold. Ultimately the buyer is responsible for the finished item made, I provide general tips as a guideline on how to install the product but if you are still unsure about how to install/fit / make something then seek your own professional advice.

All goods are covered by a 10 year welding failure warranty. Any faulty goods must be lodged and returned for appraisal within this period. If the goods have been used for their intended purpose, had been fitted correctly and appraisal finds the weld to be faulty then the vendor will remedy.